At Simpson Strong-Tie, giving back to the communities we serve is a crucial part of our company culture. We’re all connected in some way and part of a greater community. It’s essential to make what impact you can — you may not have the financial means that others might have, but whatever you can do really matters. Associate Inside Sales Representative Missy Joseph is a shining example of our company value #8, “Give Back,” which encourages employees to volunteer and give back to their community in whatever ways they can.
At Simpson Strong-Tie we’re proud to be known for our relentless customer focus. In fact, it’s literally one of our nine company values. We want to introduce you to some of the men and women who live that value daily. Today we’re taking you to our McKinney, Texas branch to meet members of our Inside Sales team who oversee customer service. We’re happy to share their stories on what “Relentless Customer Service” means and their individual journeys at Simpson Strong-Tie.
One of our nine company values is Relentless Customer Focus. Our founder Barclay Simpson said “No matter what your position in the company, it’s vital that you keep the customers and users in mind whether you have direct contact or not. What do they need from you? How can you improve their lives?” Matt Anderson, our Inside Sales Manager at our McKinney, Texas branch, has been living that value for nearly 20 years. We asked Matt to share his career journey with Simpson Strong-Tie and explain what “relentless customer focus” means to him. Continue reading “What Does Relentless Customer Focus Mean? An Inside Sales Manager’s Perspective”