What does it mean to be an Inside Sales Manager at Simpson Strong-Tie? Steve Zanco, Inside Sales Manager of our Riverside, California location, shares the story of his career and role. His 24-member team is a mix of Inside Sales Reps, Hardware Quote Reps, and Strategic Account Reps. They’re laser-focused on customers while processing orders, requests, and questions throughout the Southwest.
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At Simpson Strong-Tie we’re proud to be known for our relentless customer focus. In fact, it’s literally one of our nine company values. We want to introduce you to some of the men and women who live that value daily. Today we’re taking you to our McKinney, Texas branch to meet members of our Inside Sales team who oversee customer service. We’re happy to share their stories on what “Relentless Customer Service” means and their individual journeys at Simpson Strong-Tie.
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One of our nine company values is Relentless Customer Focus. Our founder Barclay Simpson said “No matter what your position in the company, it’s vital that you keep the customers and users in mind whether you have direct contact or not. What do they need from you? How can you improve their lives?” Matt Anderson, our Inside Sales Manager at our McKinney, Texas branch, has been living that value for nearly 20 years. We asked Matt to share his career journey with Simpson Strong-Tie and explain what “relentless customer focus” means to him. Continue reading “What Does Relentless Customer Focus Mean? An Inside Sales Manager’s Perspective”
