At Simpson Strong-Tie we’re proud to be known for our relentless customer focus. In fact, it’s literally one of our nine company values. We want to introduce you to some of the men and women who live that value daily. Today we’re taking you to our McKinney, Texas branch to meet members of our Inside Sales team who oversee customer service. We’re happy to share their stories on what “Relentless Customer Service” means and their individual journeys at Simpson Strong-Tie.
One of our nine company values is Relentless Customer Focus. Our founder Barclay Simpson said “No matter what your position in the company, it’s vital that you keep the customers and users in mind whether you have direct contact or not. What do they need from you? How can you improve their lives?” Matt Anderson, our Inside Sales Manager at our McKinney, Texas branch, has been living that value for nearly 20 years. We asked Matt to share his career journey with Simpson Strong-Tie and explain what “relentless customer focus” means to him. Continue reading “What Does Relentless Customer Focus Mean? An Inside Sales Manager’s Perspective”
Last week concluded Simpson Strong-Tie’s 2022 International Sales Meeting. HR Coordinator Kayla Wells attended ISM and shared her experience connecting with others, as well as her surprise at the growing number of women on our sales team.
I started with Simpson in March 2020 as the Human Resources Coordinator, and I’m still in that position. Eventually, I look to expand my HR career here as I develop myself and those around me. Last week, I was honored to attend the annual Simpson Strong-Tie International Sales Meeting (ISM) in San Antonio, Texas. Although I’m not in Sales, I received the ECSS (Excellence in Customer Service Support) award for the first half of 2021 at my branch here in Columbus, so I was invited to attend.